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Customer Information and Assistance Systems

Thousands of messages are sent each day informing customers of the location of their service. These include messages about delays and methods of communication if there is an emergency.

L2iQ help our clients to develop a unique suite of customer information systems to effectively communicate with their customers across a variety of scenarios and environments.

Our suite of customer information services include:

The design and installation of passenger information displays, public announcement systems, help and information points and hearing loops.

Integration of information systems into the rail environment and pairing them effectively with responsive control systems.

Designing information systems to account for the influence of high audio and electromagnetic noise that can affect specialised rail environments.

Commissioning and overseeing the installation of passenger information display hardware and designing and deploying the system’s software.